1. Data controller

The I LOVE NATURE website is published by:

EKIBIO
ZA La Boissonnette
07340 Peaugres
France

Email: info@ekibio.fr

EKIBIO is responsible for the processing of personal data collected through this website.

2. Personal data we may collect

When you use the I LOVE NATURE website, we may collect personal data that you voluntarily provide, particularly through the contact form.

This may include:

• Name and first name
• Email address
• Telephone number
• Subject of your request
• Batch number and best-before date when relevant
• Photos or files attached to your request
• Any information included in your message

Technical information related to the use of the website may also be collected through cookies or similar technologies where applicable.

3. Why we use your personal data

Personal data may be processed in order to:

• Respond to questions and contact requests
• Manage consumer service enquiries
• Process requests relating to I LOVE NATURE products
• Handle complaints or product-quality enquiries
• Ensure the security and proper operation of the website
• Comply with applicable legal obligations

Where processing is based on consent, you may withdraw your consent at any time.

4. Legal basis for processing

Depending on the circumstances, personal data may be processed on the basis of:

• Your consent
• EKIBIO’s legitimate interests
• Compliance with legal obligations
• The performance of pre-contractual or contractual measures where applicable

5. Data recipients

Your personal data is intended for EKIBIO and the departments authorised to process your request.

Data may also be accessible to service providers acting on behalf of EKIBIO where this is necessary for the operation, hosting, maintenance or security of the website.

Personal data is not sold to third parties.

6. Data retention

Personal data is retained only for the period necessary to fulfil the purpose for which it was collected and, where applicable, for any additional period required by applicable legal or regulatory obligations.

EKIBIO states that collected data is retained until the purpose of the processing has been fulfilled, subject to applicable legal retention requirements.

7. Your rights

In accordance with applicable data-protection legislation, including the General Data Protection Regulation (GDPR), you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Request restriction of processing
• Object to certain processing
• Request portability of your data where applicable
• Withdraw your consent at any time where processing is based on consent

EKIBIO’s existing legal notice also states these data-protection rights.

8. Exercising your rights

To exercise your rights or ask a question about the processing of your personal data, you can contact:

EKIBIO
ZA La Boissonnette
07340 Peaugres
France

Email: info@ekibio.fr Ekibio

You may also lodge a complaint with the CNIL, the French data-protection authority, if you consider that your rights have not been respected.

9. Security

EKIBIO implements appropriate technical and organisational measures intended to protect personal data against unauthorised access, alteration, disclosure or loss.

10. Cookies

The website may use cookies or similar technologies necessary for its operation and, where applicable, for audience measurement or other authorised purposes.

More information about the cookies used on the website and how to manage your preferences is available in our Cookies Policy.

11. Third-party websites

The website may contain links to external websites. EKIBIO is not responsible for the privacy practices or content of third-party websites.

12. Changes to this Privacy Policy

This Privacy Policy may be updated to reflect changes to the website, its services or applicable legislation.

Users are encouraged to consult this page periodically.